Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORS Training

 The NORS data collection was revised effective October 1, 2019.  The goal of revising NORS is to enhance ACL’s ability to understand and report on Ombudsman program operations, experience of long-term care facility residents, and changes in long-term supports and services policies, research, and practices.

NORC updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. The ACL NORS data collection tables are below and available on the ACL website


NORS Training Materials

Part I NORS Training Materials

Part II NORS Training Materials

Part III NORS Training Materials

Part IV NORS Training Materials

 


NORS Five-Part Webinar Series

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC. The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. 

IMPORTANT: In response to feedback received during the webinar series, NORC made six edits to the NORS training materials in September 2019. Please use the revised quizzes, quiz answer sheets, and PowerPoints above for Part II, III, and IV. 

Certificate of Attendance
Individuals that registered and attended all five live webinars will receive certificates of attendance directly from GoToWebinar. Unfortunately, individuals that watch the webinar recordings or that listened to the live webinars in a room with others will not receive a certificate of attendance since neither GoToWebinar or NORC staff can verify attendance. Those without certificates will need to speak with their supervisor about the process to prove attendance and get credit for the training. We are sending lists of attendees for each of the five live webinars to State Ombudsmen. Contact ombudcenter@theconsumervoice.org with questions.

Introduction to the revised National Ombudsman Reporting System (NORS) (February 5, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes

 

Part I: Case, Complaint, Complainant, and Information and Assistance (February 27, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes

 

Part II: Complaint Coding (March 19, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September 2019. Use this version for training.

 

Part III: Verification, Disposition, Referral, and Closing Cases (April 30, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September 2019. Use this version for training.

 

Part IV: Ombudsman Program Activities (Wednesday, May 29, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September and October 2019. Use this version for training.

 


Archive

View archive here

NOTE: The archived information below is from the NORS data collection prior to October 1, 2019 and is no longer active.

A four-part training module has been developed on the National Ombudsman Reporting System (NORS) to instruct ombudsmen on how to record the work they do on behalf of residents, including visits to facilities, complaints, consultations, and more. Each state reports their data to the Administration on Aging, to be summarized into NORS.

Part I NORS Training Materials

Part II NORS Training Materials

Part III NORS Training Materials

Part IV NORS Training Materials


NORS Train the Trainer Session - 2011 Consumer Voice Conference
This video contains teaching tips and suggestions from NORC, AOA, and State and Local Ombudsmen who have many years experience with NORS Training.

Session PowerPoint

 

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