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Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORS Training

The Administration for Community Living (ACL) NORS tables were revised effective October 1, 2021.

NORC updated the four-part NORS training materials to reflect the revised tables and guide programs in documenting and reporting their work. Ombudsman programs are encouraged to use these materials during initial certification training and as continuing education training to ensure NORS consistency.

Introduction to the NORS Online Training Course
NOTE: The course will be updated to match the revised training materials soon

 

 

Click here for NORS Online Training

 

The Basics – What You Must Know

Complaint Codes


NORS Training Materials

NOTE: The materials with UPDATED next to them were revised in December 2021. Use these versions for training, the links have changed.

Part I NORS Training Materials

Part II NORS Training Materials

Part III NORS Training Materials

Part IV NORS Training Materials

 


Archive

View archive here

NORS Five-Part Webinar Series

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC. The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. 

IMPORTANT: In response to feedback received during the webinar series, NORC made six edits to the NORS training materials in September 2019. Please use the revised quizzes, quiz answer sheets, and PowerPoints above for Part II, III, and IV. 

Introduction to the revised National Ombudsman Reporting System (NORS) (February 5, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes

Part I: Case, Complaint, Complainant, and Information and Assistance (February 27, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes

Part II: Complaint Coding (March 19, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September 2019. Use this version for training.

Part III: Verification, Disposition, Referral, and Closing Cases (April 30, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September 2019. Use this version for training.

Part IV: Ombudsman Program Activities (Wednesday, May 29, 2019)

View the slides as a PDF and as a PowerPoint with presenter notes.

NOTE: Revised to reflect changes in the quizzes/quiz answer sheets in September and October 2019. Use this version for training.

 

Introduction: NORS Revisions

Crosswalk A: NORS Overview

Crosswalk B: Complaint Codes (Old NORS to Revised NORS)

NOTE: The archived information below is from the NORS data collection prior to October 1, 2019 and is no longer active.

A four-part training module has been developed on the National Ombudsman Reporting System (NORS) to instruct ombudsmen on how to record the work they do on behalf of residents, including visits to facilities, complaints, consultations, and more. Each state reports their data to the Administration on Aging, to be summarized into NORS.

Part I NORS Training Materials

Part II NORS Training Materials

Part III NORS Training Materials

Part IV NORS Training Materials


NORS Train the Trainer Session - 2011 Consumer Voice Conference
This video contains teaching tips and suggestions from NORC, AOA, and State and Local Ombudsmen who have many years experience with NORS Training.

Session PowerPoint

 

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