Volunteer Ombudsman Program Management

Intake

Volunteer Long-Term Care Ombudsman Program Representative Intake Toolkit
This intake toolkit is designed to assist Long-Term Care Ombudsman programs with the application and screening process for potential volunteer Ombudsman program representatives. The toolkit includes several templates that Ombudsman programs can adapt to meet their individual program requirements.

View the full toolkit as a PDF and in sections below.

Volunteer Long-Term Care Ombudsman Program Representative Toolkit – Introduction (PDF)

I. Letter to Prospective Volunteer Ombudsman Program Representative (PDF)(Word)
II. Key Points for Minimum Volunteer Requirements (PDF)(Word)
III. Ombudsman Program Volunteer Application (PDF)(Word)
IV. Volunteer Reference Interview Form (PDF)(Word)
V. Ombudsman Program Representative Conflict of Interest Form (PDF, Word)
VI. Volunteer Acknowledgement Form (PDF, Word)
VII. Interview Questions for Prospective Long-Term Care Ombudsman Volunteers (PDF, Word)
VIII. Resources (PDF, Word)

Management

Volunteer Risk Management Considerations for LTCOPs Worksheet
This worksheet provides key points to consider regarding risk management for LTCOPs. The chart highlights areas of risk and tips to reducing risk to help LTCOPs evaluate their programs to identify potential risk, review current program practices, and develop recommendations for improvements. This worksheet is also available as a Word document.

Quick Tips: Volunteer Program Assessment, Retention, and Program Expansion
This tip sheet provides specific points to consider during assessment of your current volunteer program, recruitment of potential volunteers and the development of volunteer positions that will suit your volunteers’ interests and strengths in order to benefit your program. This document also identifies resources regarding volunteer recruitment and volunteer role development.

Recruitment

Become a Volunteer Ombudsman Representative
NORC developed a volunteer recruitment video to make it available for all states to use. This video can be used for volunteer recruitment and promotion. The video can also be shared in your state to showcase the impact and importance of volunteers within the Ombudsman program, and encourage others to get involved. The template for this video comes from the Maine Long-Term Care Ombudsman Program’s state-specific recruitment video.

Five Ways to Leverage the Senior Services Network to Find Volunteers
Tobi Johnson from VolunteerPro created a video for Ombudsman programs on five ways to find volunteers. She also shared a resource for Ombudsmen titled, Your Volunteer Offer Workbook.

Ombudsman Volunteer Management and Recruitment (2022 Consumer Voice Annual Conference Session)
This session at the 2022 Consumer Voice Annual Conference focused on volunteerism, mainly recruitment and retention. Participants learned about the current volunteer landscape and best practices for recruitment/retention. In addition, the speakers covered how tracking volunteer demographics can be used to improve recruitment, retention, and engagement.

Ombudsman Program Examples

View Ombudsman program examples related to volunteer management.