Key NORC Resources

This page serves as a shortcut to access key NORC resources quickly. To access additional resources and information about the topic areas below visit the individual issue pages or specific program management main pages. If you have trouble finding a resource visit the site map to view all web pages or email ombudcenter@theconsumervoice.org.

Abuse (abuse issue page)

• Responding to Allegations of Abuse: Role and Responsibilities of the Long-Term Care Ombudsman Program
• Resident-to-Resident Mistreatment and Long-Term Care Ombudsman Program Advocacy
• Abuse, Neglect, Exploitation and Misappropriation of Property Training

Federal Nursing Home Regulations (main page)

• Ombudsman References in Federal Nursing Home Requirements

Long-Term Care Ombudsman Program

• State LTC Ombudsman Program: Revised Primer for State Agencies

Long-Term Care Ombudsman Program Final Rule (main page)

• Overview of the Long-Term Care Ombudsman Program Final Regulations
• Side-by-side of the Long-Term Care Ombudsman Program Final and Proposed Regulations

Mental Health/Mental Illness (mental health issue page)

• LTCOP Reference Guide: Working with Individuals with Mental Health Conditions

NORC Communications (email sign-up)

• NORC Notes
• Ombudsman Outlook

Program Management (main page)

• Long-Term Care Ombudsman Programs and Legal Assistance Developers Collaboration Toolkit
• Long-Term Care Ombudsman Programs and Protection & Advocacy Agencies Collaboration Toolkit
• Ethical Guidance for Long-Term Care Ombudsmen
• Conflict of Interest and the Long-Term Care Ombudsman Program
• What is a Routine Access Visit? Making the Most of Your Facility Visits

Program Promotion (main page)

• Ombudsman Program Infographic
• The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program
• Fact Sheet: Long-Term Care Ombudsman Program - What You Must Know

Residents’ Rights (residents' rights issue page)

• Residents’ Rights and the LGBT Community: Know Your Rights as a Nursing Home Resident

Systems Advocacy (main page)

• Role and Responsibilities of Ombudsman Programs Regarding Systems Advocacy – State Ombudsmen
• Role and Responsibilities of Ombudsman Programs Regarding Systems Advocacy – Local Ombudsman Program Representatives

Training (main page)

• NORC Curriculum (PDFs, PPTs)
• NORS Training Materials
• On-Demand Training Center

Transfer/Discharge (transfer/discharge issue page)

• Enhancing Your Advocacy Toolbox: Protecting Residents from Nursing Facility-Initiated Discharges
• Transfer/Discharge Training
• Fact sheet: Nursing Home Discharges You’ve Been Told to Leave…Now What?
• The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures

Tribal Elders (tribal elders issue page)

• Long-Term Care Ombudsman Services to Tribal Elders