2021 Training Webinars

Quarterly TA Talk: Volunteer Management (December 15, 2021)

• PowerPoint

Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs) (October 27, 2021)

Webinar Materials

• PowerPoint
• Idaho Residents’ Rights in Long-Term Care Seminar PowerPoint (PDF, PPT)
• Letter to the Resident Related to Rights During Discharge (Word)
• Letter to the Facility Related to Rights During Discharge (Word)
• Idaho Discharge Q&A: Why Your Nursing Home Probably Can’t Force You to Move Out
• Idaho Resident Information: Why Your Nursing Home Probably Can’t Force You to Move Out
• Posters for Facilities Regarding Discharge Notices and Resident Rights
• Elders & Disabled Adults Discharged to Homeless Shelters from Long Term Care Facilities: A Guide for Homeless & Emergency Shelter Operators, and Advocates
• Homeless Shelter Discharge PowerPoint

National Ombudsman Reporting System (NORS) (September 29, 2021)

• PowerPoint

Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma and/or Potential Abuse and Supporting Residents (June 18, 2021)

Webinar Materials

• PowerPoint
• Creating Your COVID-19 Person-Centered Description and COVID-19 Passport

Speakers: Dr. Laura Mosqueda, Professor of Family Medicine, Keck School of Medicine of University of Southern California (USC), Keck School of Medicine of USC operates the National Center on Elder Abuse (NCEA); Karen Jones, Chair, National Association of Local Long-Term Care Ombudsmen (NALLTCO), Executive Director/Program Manager Long-Term Care Ombudsman Services of San Luis Obispo County, California Long-Term Care Ombudsman Program; and Jane Brink, Regional Ombudsman, Minnesota Long-Term Care Ombudsman Program, Member of National Consumer Voice for Quality Long-Term Care Leadership Council, and NALLTCO Board Member

COVID-19 Recovery and Reentry Resources: TA Open Dialogue Webinar Series (April 27, May 11, and May 25, 2021)

Session One: Successful Volunteer Recruitment, Training, and Retention During COVID-19
This webinar shared successful volunteer recruitment, training, and retention examples from Oregon and Ohio programs.

Webinar Materials

• PowerPoint Slides
• Oregon Volunteer Program Promotional Materials
• Oregon Postcard
• Information on Direct Mail and PSAs from Oregon
• Tips for Facility Visits During an Infectious Disease Outbreak
• Visit Checklist During the COVID-19 Pandemic
• Tips for Communicating While Wearing a Mask
• Taking Care of You

Speakers: Mary Book, Volunteer Coordinator for the Ohio Area Agency on Aging, District 7; Beverley Laubert, Ohio State Long-Term Care Ombudsman; and Natascha Adams, Volunteer Recruitment Specialist for the Oregon Office of the Long-Term Care Ombudsman

Session Two: Successful Communication During COVID-19
This webinar shared examples of successful communication between residents, their family members, and the Ombudsman program.

Webinar Materials

• PowerPoint
• Washington Long-Term Care Ombudsman Program Overview

Speakers: Patty Ducayet, Texas State Long-Term Care Ombudsman; Shazia Sultan, Manager, Brazos Valley Long-Term Care Ombudsman Program, Texas; and Heidi L'Esperance, Regional Long-Term Care Ombudsman, Snohomish County, Washington

Session Three: Successful Complaint Investigation and Resolution During COVID-19
This session explored how Ombudsman programs have successfully advocated with and for residents, despite in-person visitation restrictions and other barriers.

Webinar Materials

• PowerPoint
• Kentucky COVID-19 Impact Statements

Speakers: Amanda Grooms, Buffalo Trace District Ombudsman, Kentucky; Zev Samuels, District (R9) Long Term Care Ombudsman, Tennessee; Kim Boyd, District 7 Long-Term Care Ombudsman, Tennessee; Melinda Lunday, Middle Tennessee District Long-Term Care Ombudsman, Tennessee; Thomas Kahler, District 2 Long-Term Care Ombudsman, Tennessee

Using Data to Strengthen Your Nursing Home Advocacy (January 19, 2021)

View the slides as a PDF and PPT.

Consumer Fact Sheet: Requirements for Nursing Home Care Staff and Administration

Speaker: Richard Mollot, Executive Director of the Long Term Care Community Coalition