2020 Training Webinars

Ombudsman Program Communication and Advocacy During COVID-19 (June 23, 2020)

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Materials

• Tips for Ombudsman Program Communication with Residents, Long-Term Care Facilities, Families, and the Public During COVID-19
• Ohio House Aging & Long-Term Care Committee Testimony of Beverley Laubert, State Long-Term Care Ombudsman
• Ohio House Aging & Long-Term Care Committee Oral Testimony of Beverley Laubert, State Long-Term Care Ombudsman
• Washington Staying in the Hearts and Minds of Residents
• Illinois Ombudsman Program Guidance on Window Visits
• Kentucky Nursing Home Ombudsman Agency Commitment Video to Kentuckians Living in Long-Term Care

Four-Part Webinar Series

COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy (April 29, May 20, June 17, and July 29, 2020 at 3:00pm ET)

Part I: April 29, 2020

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Part II: May 20, 2020

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Materials

• Professional Quality of Life Scale (PROQOL)
• Compassion Fatigue Self-Test
• Life Stress Test

Part III: June 17, 2020

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Materials

• COVID Coach Mobile App
• Coronavirus Anxiety Scale (CAS)
• FACE COVID: How to Respond Effectively to the Corona Crisis

Part IV: July 29, 2020

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Additional Materials and Information Discussed During the Webinar:

• NORC Issue Page on Mental Health/Mental Illness
• Advocating for Residents with Mental Health Needs: What to do When a Resident Threatens to Harm Themselves (December 2018)
• Illinois LTCOP Response When Residents Threaten Suicide
  • Policies and Procedures Manual
  • When Residents Threaten to Harm Themselves: A Guide for Long-Term Care Ombudsmen
  • PowerPoint - When Residents Threaten to Harm Themselves: An Ombudsman's Guide (PPT version)
  • Ombudsman Protocol: A Guide for Long-Term Care Ombudsmen When Residents Threaten Suicide

Three-Part Volunteer Management Webinar Series

Successful Practices in Volunteer Recruitment, Training, and Retention (February 19,  March 11, and April 22, 2020)

Part I:  Developing a Work Plan to Recruit Volunteers (February 19, 2020)

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Part II: Mentoring and Monitoring Volunteers (March 11, 2020)

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Handouts

• Pennsylvania Empowered Expert Residents Program (PEER) Brochure
• Pennsylvania Office of the LTC Ombudsman Trainee Checklist: Updated FY 19-20
• Pennsylvania Office of the Long-Term Care Ombudsman: Trainee Journal
• Training Catalog 2019-20

Part III: Retaining Volunteers (April 22, 2020)

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