Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Our Staff

Amity Overall Laib, Director

Prior to joining the Consumer Voice, Amity Overall-Laib served as a local long-term care ombudsman in Texas for six years advocating for residents in 65 nursing homes and 130 assisted living facilities in a 12-county region. During her tenure in Texas, she led the formation of the Gulf Coast Culture Change Coalition, resulting in two free conferences for long-term care consumers, providers, advocates, and regulators promoting Culture Change practices and has presented during local, state, and national conferences. She also had the pleasure of representing fellow local ombudsmen on the Board of Directors for NALLTCO (National Association of Local Long-Term Care Ombudsmen). Amity was also previously the Manager of Long-Term Care Program and Policy as well as a consultant to NORC. Amity has a master's degree in sociology from the University of Houston.

Carol Scott, Ombudsman Specialist

Carol Scott joined the National Ombudsman Resource Center in July 2016 and currently serves as the Ombudsman Specialist. In her role, Carol develops resources regarding ombudsman advocacy and program management, provides technical assistance, and coordinates training opportunities, including the Annual State Ombudsman Conference, new State Ombudsman orientation, and webinars for Ombudsman programs. Prior to joining the Consumer Voice, Carol was the Missouri State Ombudsman for 23 years, served as the National Association for State Long-Term Care Ombudsman Programs (NASOP) President, and participated in national and statewide workgroups to advocate for long-term care consumers. Most recently, Carol was the Field Operations Manager for the Advancing Excellence in America’s Nursing Homes Campaign. In this position, she was responsible for guiding and supporting stakeholder coalitions in all 50 of our nation’s states for the purpose of making nursing homes better places to live, work, and visit. Carol graduated from the University of Missouri - Columbia with a BS in Public Administration.

Katie Kohler, Associate, Program and Outreach

Katie Kohler joined the National Ombudsman Resource Center in November 2015 and currently serves as the Associate of Program and Outreach. In her role, she is responsible for updating and managing the NORC website, and clearinghouse of information, assisting with special projects, providing technical assistance, managing social media, and enhancing outreach and communication with state and local LTCO. Prior to joining the Consumer Voice, she worked as an intern for C-SPAN, volunteered in a nursing home, and been a Communication Consultant with the Consumer Voice and NORC. Katie graduated Magna Cum Laude from Saint Vincent College in 2015 with a B.A. in Communication and a minor in Marketing. 

Consumer Voice Staff

Lori Smetanka, J.D., Executive Director

Lori Smetanka became the Executive Director of the Consumer Voice in February 2016 and was previously the Director of the National Long-Term Care Ombudsman Resource Center since June 2004. In her role, she provided support, technical assistance, and training for 53 state and over 500 local Ombudsman entities. Lori first came to Consumer Voice in 1993 on a public policy internship sponsored by the Leadership in an Aging Society Program at Duke University’s Long-Term Care Resources Program. She joined the staff at Consumer Voice in 1994 as Law and Policy Specialist, focusing on the Nursing Home Reform Act and survey and enforcement issues. From 2002 until June 2004, Lori worked as Information Specialist for the National Long-Term Care Ombudsman Resource Center. Lori has a Juris Doctor from the University of Dayton School of Law.

Robyn Grant, Director, Public Policy and Advocacy

Robyn Grant is the Director of Advocacy & Outreach at the National Consumer Voice for Quality Long-Term Care. In this capacity, she is responsible for growing the Consumer Voice’s grassroots network and developing and implementing grassroots advocacy strategies that advance the Consumer Voice’s public policy agenda. Prior to joining the Consumer Voice, she served as the Long-Term Care Policy Director at United Senior Action, an Indiana senior advocacy organization, and a consultant with the National Long-Term Care Ombudsman Resource Center. She has a master’s in social work with a specialization in aging. She was the Indiana State Long-Term Care Ombudsman for eight years and president of the National Association of State Long-Term Care Ombudsman Programs for two terms. Robyn has also served on the Consumer Voice Board of Directors.

Alisha Lineswala, J.D., Public Policy and Program Specialist

Alisha Lineswala joined the Consumer Voice in July 2016 and currently serves as the Public Policy and Program Specialist. In her role, she is responsible for providing technical assistance, representing Consumer Voice at advocacy meetings (legislative, regulatory and grassroots), conducting research and analysis, writing issue briefs and white papers, creating advocacy and education materials, consulting with consumers and advocates on relevant issues, and supporting all staff in implementing the Consumer Voice’s public policy and advocacy agenda. Alisha came to the Consumer Voice as a legal intern and also served as a Public Policy and Program Consultant. Prior to joining the Consumer Voice, she worked as a legal intern for the Department of Veterans Affairs and Department of Health and Human Services. Alisha graduated in May 2015 from Saint Louis University School of Law with a juris doctor and concentration in health law.  

Christina Steier, Project Consultant

Christina Steier joined Consumer Voice in 2009 and currently serves as the Communications and Membership Coordinator. In her role, she is responsible for managing Consumer Voice membership, creating and executing communications, and maintaining and cultivating Consumer Voice's web presence.  She leads the logistics of Residents' Rights Month every October and the Consumer Voice Annual Conference in November. Christina graduated magna cum laude from American University with bachelor’s degrees in musical theatre and sociology. 

NORC is also pleased to work with several outstanding consultants including:

Jessica Conway, Consultant to NORC

Maria Greene, Consultant to NORC

Robin Low,  Consultant to NORC


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