Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

LTCOP Research

Long-Term Care Ombudsman Program Training Standards Report of Workgroup Meetings and Proposals for Standards (March 2017)
Based on the language in the Older American Act regarding “model standards established by the Director of the Office of Long-Term Care Ombudsman Programs” the primary focus for the workgroup discussions was to develop proposals for a minimum number of initial training hours, content of the training, and a minimum number of hours for annual in-service training for all representatives of the Office [OAA 712 (h)(5)].

Webinar: Evaluation Study Design for Long-Term Care Ombudsman Programs under the Older Americans Act: Research Design Options  (July 2013) 
This webinar discussed the new Evaluation Study Design for Long-Term Care Ombudsman Programs under the Older Americans Act: Research Design Options, developed by NORC at the University of Chicago and funded by the Administration for Community Living/Administration on Aging.  Click here to read the full report. The researchers from NORC Chicago gave an overview of the new evaluation tool, and participants were given an opportunity for questions and discussion.  Representatives from the Administration on Aging at the Administration for Community Living also gave a quick update on next steps for the evaluation tool.

Study of the CA LTCOP Volunteer Program
Facing a decline of over 20 percent of its volunteers, the California LTC Ombudsman Program initiated a research project in order to learn ways to improve both recruitment and retention of volunteers. The project was funded by the California Health Care Foundation (CHCF) and carried out by Wold and Associates. Qualitative and quantitative findings from a survey of 250 current and former volunteers have provided comprehensive information and descriptive data about ombudsman volunteer experiences. based on these findings, the report recommends specific strategies for enhancing the volunteer experience and improving the program's effective.

Long-Term Care Ombudsman Program Strategy Session (December 2011)
Prepared by the National Ombudsman Resource Center

The Role of Ombudsmen in Assuring Quality for Residents of Long-Term Care Facilities:Straining to Make Ends Meet (National Health Policy Forum, December 2009)

Real People, Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act  (Institute of Medicine (IoM), 1995)

Study of the State LTCOP (2001) 
This was developed by Carroll Estes et al, Institute for Aging and Health, University of California, San Francisco - follow up to the IoM study

Enhancing Effectiveness of Local LTCOPs (Carroll Estes, et al)

Systems Advocacy and the Local Long-Term Care Ombudsman Program (2008, Brooke Hollister, PhD)

Ombudsman Program Outcome Measures (January 2004) 
The Ombudsman Outcomes Project was designed to identify additional outcome measures that could be used to describe the impact of the ombudsman program's work on the lives of long-term care residents and the long-term care system as a whole. This report describes the results of that effort. The data and other state information on which this report is based was collected over three years, ending with a final conference call with ombudsman staff from the four grantee states, held in January 2004. The final report incorporates feedback subsequently provided by the ombudsmen who participated in the project. This report was produced by the National Association of State Units on Aging and was conducted under the National Long Term Care Ombudsman Resource Center.

The LTCOP: Rethinking and Retooling for the Future (2003 - The Bader Report)

State Ombudsman Data: Nursing Home Complaints (1999)

Long-Term Care Ombudsman Program: Bibliography of Published Articles, Developed by Wayne Nelson, PhD, Professor, Department of Health Science, Towson University

LTCOP: Overall Capacity (1999)

State Ombudsman Data - Nursing Home Complaints (2003)

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