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  • Abuse, Neglect, and Exploitation in Long-Term Care Facilities

    Sadly, older persons are not always treated with respect nor do they always get the care they need.

  • Advance Care Planning and End of Life Care

    Find resources and information related to advance care planning and end of life care.

  • Antipsychotic Drugs

    Ending overmedication of nursing home residents and halting the misuse of antipsychotic drugs as chemical restraints is critical.  Antipsychotic drugs, when prescribed for elderly persons with dementia, can have serious medical complications, including: death, loss of independence, over-sedation, confusion and falls.

  • Bankruptcy Law and the LTCOP

    The Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 allows the appointment of a “Patient Care Ombudsman,” which may be the State Ombudsman.

  • Culture Change

    This movement promotes a person-centered model of care.

  • Dementia Care

    Find resources and information achieving quality care for people living with dementia care.

  • Disabilities

    A disability is an impairment that may be cognitive, developmental, intellectual, mental, physical, sensory, or some combination of these. It substantially affects a person’s life activities and may be present from birth or occur during a person’s lifetime.

  • Emergency Preparedness

    Resources are available for victims, their families and care providers that may be useful in preparing for, or in the aftermath of, an emergency event.

  • Family and Resident Councils

    The Older Americans Act requires Ombudsman programs to support the development of resident and family councils.

  • Guardianship

    Find resources and information related to guardianship.

  • Legal Assistance Providers

    This page displays information about and resources for Legal Assistance Providers.

  • LGBT Elders

    Get resources and information related to to lesbian, gay, bisexual and transgender (LGBT) older adults and aging.

  • Licensing and Certification

    Each state has a survey and certification agency that works to ensure that healthcare delivered by providers is safe, cost effective, and compliant with all state and federal laws. Nursing homes must be licensed to operate according to their state’s licensure requirements.  Get resources and information related to the licensing and certification of long-term care facilities here.

  • MDS 3.0

    Resources and information related to MDS 3.0.

  • Medicare and Medicaid

    Medicare and Medicaid are two federal programs administered by the Centers for Medicare and Medicaid Services (CMS) that provide medical and health-related services to specific populations within the United States.

  • Mental Health/Mental Illness

    Resources and information related to mental health/mental illness among the long-term care population.

  • National Nursing Home Quality Improvement (NNHQI) Campaign

    Formerly the Advancing Excellence in America’s Nursing Homes Campaign. A campaign to improve quality for residents and staff through a person-centered quality of life as a result of a stable and empowered workforce, dedicated to improving clinical and organizational outcomes and engaging in open communication and transparency.

  • Nursing Home Closures

    As nursing homes close for financial or other reasons, residents must be relocated to other facilities. Ombudsmen are involved in many sides of this issue, including helping residents find appropriate placements and making sure quality care is maintained.

  • Nursing Home Staffing

    A staffing shortage in nursing homes has contributed to poor quality care. This issue remains a top priority on Consumer Voice’s advocacy agenda.

  • Older Americans Act

    This page contains resources and information on the Older Americans Act.

  • Olmstead Decision

    The Olmstead court decision involves a persons right to choose care in the least restrictive setting. States are required to have a plan to accommodate resident requests to return from institutions to the community and how to stimulate alternatives to institutional care.

  • Quality Assurance Performance Improvement (QAPI)

    Quality Assurance Performance Improvement (QAPI) is an initiative undertaken by the Center for Medicare and Medicaid studies to expand improvement activities in nursing homes. The provision is included in the Affordable Care Act and states that QAPI programs shall develop regulations that help facilities meet new established standards. The QAPI program also gives CMS the opportunity to find the best practices in nursing home quality , identiy areas of need and advancement, and expand the level of activites currently required by the existigng Quality Assesment and Assurance provision

  • Residents' Rights

    Residents’ Rights are guaranteed by the federal 1987 Nursing Home Reform Law. The law requires nursing homes to “promote and protect the rights of each resident” and places a strong emphasis on individual dignity and self-determination. This page includes information on Residents’ Rights, Residents’ Rights translations and National Residents’ Rights month.

  • Sexuality and Intimacy in Long-Term Care Facilities

    Intimacy and physical sexual expression is a basic human right and need throughout the lifespan. Find resources to help caregivers recognize consensual intimacy, protect residents from sexual abuse and support residents’ rights.

  • Transfer/Discharge

    Transfer and Discharge continues to be one of the top complaints that ombudsmen report encountering, and these cases can be extremely complex.  The threat of transfer or discharge from a nursing home can be both frightening and stressful for residents and their families. Too often, a facility may respond to resident’s difficulties or increasing need for care or repeated questions or complaints from family members by transferring or discharging the resident. The Nursing Home Reform Law of 1987 protects residents from involuntary transfer and discharge.

  • Tribal Elders and Ombudsman Services

    Ombudsmen are likely to provide information or services to Tribal Elders living in thirty-five states. There are sixteen long-term care facilities in Indian Country, so the majority of Tribal Elders living in long-term care facilities reside in facilities in other communities. This page contains resources and information to increase your effectiveness in serving Tribal Elders.

  • Veterans Affairs

    Resources and information related to veterans’ benefits and issues.

  • Voting

    Resources and information about the involvement of Long-Term Care Ombudsmen Programs in advocating and aiding in the voting process of long-term care residents.

  • Younger Residents

    Younger residents in long-term care facilities represent a growing but frequently under-served population.

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