Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New On-Demand Training Center New On-Demand
    Training Center

    This on-demand education platform allows you to delve into important topics through our online courses.

    Visit the Training Center
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Kentucky State LTC Ombudsman, Sherry Culp, Quoted in “Patients are getting screwed” Article

Posted: October 4th, 2018

Volunteer Ombudsman Recruitment Video from Dallas Texas

Posted: September 13th, 2018

Sizing Up Assisted Living: An Examination of Long-Term Care Ombudsman Complaint Data

Posted: July 31st, 2018

New Training Materials on Suicide from the Illinois Ombudsman Program

Posted: July 19th, 2018

All News and Press

Resource Center Updates

November NORC Notes: NORS Training, Resources, and FAQs

Posted: November 1st, 2018

Updated Hand in Hand Tips for Ombudsman Program Training

Posted: October 8th, 2018

October NORC Notes: Residents' Rights Resources

Posted: October 1st, 2018

Ombudsman Outlook September 2018

Posted: September 28th, 2018

Resource Library