Specialized Information for:

Nursing Homes Assisted Living/Board & Care Home and Community Based Services
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!
  • It's Residents'
    Rights Month!

    Find resources, activities, and information on this year's theme "My Vote Matters" also be sure to check out the Resident's Voice Challenge submissions!

    Learn more
  • Tips for Using the
    NORC Website

    The NORC website is filled with information, resources, news from local and state long-term care ombudsman programs, best practices, and interesting stories to support and inform LTCO across the country. Learn how to better navigate the website with these helpful tips!

    Learn more!
  • Long-Term Care Ombudsman Program
    Final Rule Published

    This rule provides the first regulatory guidance for States' Long-Term Care Ombudsman programs to provide clarity about implementation.

    Learn more!

Locate an Ombudsman, Citizen Advocacy Group and other resources near youVisit our map

News and Press

Hawaii Long-Term Care Ombudsman, John McDermott, Lobbies to End Arbitration Agreements

Posted: October 11th, 2016

D.C. State Ombudsman, Mark Miller, goes on the air with The Senior Zone

Posted: September 28th, 2016

New Voting Resources from the Iowa Office of the State Long-Term Care Ombudsman

Posted: September 8th, 2016

CMS Provides Tips for Older Adults and Summer Heat

Posted: July 8th, 2016

All News and Press

Resource Center Updates

Tips for Using the NORC Website

Posted: October 14th, 2016

Ombudsman Outlook August 2016

Posted: September 1st, 2016

State Long-Term Care Ombudsman Programs: Organizational Structure Report

Posted: July 13th, 2016

Effective Training, Oversight, and Communication: Key Practices to Support Volunteer LTCO and Minimize Risk Webinar Materials Available

Posted: June 3rd, 2016

Resource Library