Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New On-Demand Training Center New On-Demand
    Training Center

    This on-demand education platform allows you to delve into important topics through our online courses.

    Visit the Training Center
  • National Volunteer Appreciation Week
    April 15 - 21, 2018

    National Volunteer Week is a perfect time to say thanks for volunteering with your program and making a difference in the lives of the residents.

    Learn more
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Missouri Ombudsmen Testify in the State House Committee Hearing

Posted: April 19th, 2018

Texas State Ombudsman, Patty Ducayet, Quoted in NY Times Article about Nursing Home Discharges

Posted: February 23rd, 2018

Hawaii State Ombudsman, John McDermott, Participates in PBS Broadcast

Posted: February 15th, 2018

Article Published in AgingToday on Emergency Preparedness

Posted: February 13th, 2018

All News and Press

Resource Center Updates

May NORC Notes: Resources for Consumers

Posted: May 1st, 2018

Consumer Voice and NORC On-Demand Training Center

Posted: April 9th, 2018

April NORC Notes: Volunteer Retention and Recognition

Posted: April 2nd, 2018

Ombudsman Outlook March 2018

Posted: March 31st, 2018

Resource Library