Ombudsmen are dedicated to enhancing the lives of long term care residents.

Ombudsmen:

• Advocate for residents' rights and quality care
• Educate consumers and providers
• Resolve residents' complaints
• Provide information to the public

Find your State Ombudsman now!

Locate Regional ombudsmen and other state resources

Ombudsman associations:

• NASOP
• NALLTCO

Learn more about ombudsmen. See data on types of complaints, how many are resolved, and other information collected through 2006 NORS Data.

Read About Ombudsmen in the news!

DTV Conversion: Are Your Residents Ready?

CMS Issues the New Five-Star Rating System

Residential Care and Assisted Living: State Oversight Practices and State Information Available to Consumers

Family Council Resources

Resources and Information

Translating Nursing Home Ombudsman Skills to Assisted Living: Something Old, Something New –Teaching Guide (May 2008)

Corresponding Document: Translating Nursing Home Ombudsman Skills to Assisted Living: Something Old, Something New (March 2003)

NORS Training Materials

Restraint Reduction Materials

• Factsheet on Restraint Free Care
• CA Voices for Quality Project

January 2008 State Staffing Standards Report by Charlene Harrington

What We Do Makes a Difference.

Learn how you can volunteer and make a difference in the quality of residents' lives.

Ombudsman Compendium – All three chapters and appendices now available: Recruitment, Training,and Retention.

Volunteer Coordinators Network – Series of topical conference calls discuss volunteer management issues.

2008 Kansas Certified Volunteer Ombudsman Annual Conference

Guide to navigating this site.