Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Now accepting entries for the Resident's Voice Challenge! October is
    Residents' Rights Month

    The 2018 Residents' Rights Month theme is Speak Up!

    Learn more
  • New On-Demand Training Center New On-Demand
    Training Center

    This on-demand education platform allows you to delve into important topics through our online courses.

    Visit the Training Center
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Volunteer Ombudsman Recruitment Video from Dallas Texas

Posted: September 13th, 2018

Sizing Up Assisted Living: An Examination of Long-Term Care Ombudsman Complaint Data

Posted: July 31st, 2018

New Training Materials on Suicide from the Illinois Ombudsman Program

Posted: July 19th, 2018

California LGBT Training Materials

Posted: July 19th, 2018

All News and Press

Resource Center Updates

Webinar Materials - Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities

Posted: September 18th, 2018

New Printable Program Promotion Infographic

Posted: September 13th, 2018

September NORC Notes: Training Materials on Transfer/Discharge and the Revised Nursing Home Regulations

Posted: September 4th, 2018

Updated Fact Sheet on Residents’ Rights and the LGBT Community

Posted: August 28th, 2018

Resource Library