Specialized Information for:

Nursing Homes Assisted Living/Board & Care Home and Community Based Services
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!
  • LTCOP Advocacy in
    Assisted Living Facilities Compendium

    This Compendium is intended to assist LTCO Programs in increasing their effectiveness in advocacy for and with residents in assisted living facilities.

    Learn more
  • NORC is on
    Facebook and Twitter

    We will share resources, news from local and state long-term care ombudsman programs, best practices, and interesting stories to support and inform LTCO across the country.

    Like and follow us today!
  • Long-Term Care Ombudsman Program
    Final Rule Published

    This rule provides the first regulatory guidance for States' Long-Term Care Ombudsman programs to provide clarity about implementation.

    Learn more!

Locate an Ombudsman, Citizen Advocacy Group and other resources near youVisit our map

News and Press

CMS Provides Tips for Older Adults and Summer Heat

Posted: July 8th, 2016

Welcome Carol Scott as NORC's New Ombudsman Specialist

Posted: July 8th, 2016

Long-Term Care Ombudsman Programs Final Rule is Now Effective

Posted: July 7th, 2016

Connecticut State Long-Term Care Ombudsman Testifies on Financial Exploitation

Posted: June 29th, 2016

All News and Press

Resource Center Updates

State Long-Term Care Ombudsman Programs: Organizational Structure Report

Posted: July 13th, 2016

Effective Training, Oversight, and Communication: Key Practices to Support Volunteer LTCO and Minimize Risk Webinar Materials Available

Posted: June 3rd, 2016

Ombudsman Outlook May 2016

Posted: June 2nd, 2016

LTCO Program Advocacy in Assisted Living Facilities Compendium

Posted: March 4th, 2016

Resource Library