Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Outlook

The Ombudsman Outlook is a quarterly e-newsletter for State and Local/Regional LTC Ombudsmen, produced by the National LTC Ombudsman Resource Center (NORC). The newsletter is designed to provide resources, tips and news about ombudsman programs and practices. Each issue will contain information about new policies and how they apply to LTCO work; news from the network, featuring state and/or local LTCOPs; technical assistance on a hot topic that has come into NORC over the previous quarter; tips on ombudsman practice or skills; featured resources, and MORE!

The Ombudsman Outlook replaces the quarterly resource emails previously sent to all ombudsmen, and unlike other e-newsletters, focuses solely on LTC Ombudsman Programs and Practices. We hope you'll share this e-newsletter with your program staff and volunteers. Let us know what you think of the Ombudsman Outlook and be sure to share news from your programs that we can highlight!

Archived Issues


Volume 1, Issue 1 (September 2014)

Volume 1, Issue 2 (December 2014)


Volume 1, Issue 3 (March 2015)

Volume 1, Issue 4 (June 2015)

Volume 2, Issue 1 (September 2015)


Volume 2, Issue 2 (January 2016)

Volume 2, Issue 3 (May 2016)

Volume 3, Issue 1 (August 2016)

Volume 3, Issue 2 (November 2016)


Volume 3, Issue 3 (February 2017)

Volume 3, Issue 4 (May 2017)

Volume 4, Issue 1 (September 2017)

Volume 4, Issue 2 (December 2017)


Volume 4, Issue 3 (March 2018)

Volume 4, Issue 4 (June 2018)