The Ombudsman Compendium is designed as a comprehensive reference tool intended for individuals who are responsible for recruiting, training and retaining effective long-term care ombudsmen (both paid and volunteer). More about the development of the compendium and the resources used can be found in the overview.
This site will house three chapters and their respective appendices. You may retrieve and print the document narratives by clicking on each link below. The Appendices appear on a separate index page listing each appendix individually. All the documents are in PDF format and may take a moment to download.
Chapter I: Recruitment
Chapter II: Training
Chapter III: Retention