Welcome Carol Scott as NORC's New Ombudsman Specialist

July 08, 2016

The National Consumer Voice for Quality Long-Term Care and National Long-Term Care Ombudsman Resource Center are pleased to announce that Carol Scott has joined the Consumer Voice as NORC's new Ombudsman Specialist. As the Ombudsman Specialist, Carol will develop resources regarding ombudsman advocacy and program management, provide technical assistance, and coordinate training opportunities, including the Annual State Ombudsman Conference, new State Ombudsman orientation, and webinars for Ombudsman programs.

Prior to joining the Consumer Voice, Carol was the Missouri State Ombudsman for 23 years, served as the National Association for State Long-Term Care Ombudsman Programs (NASOP) President, and participated in national and statewide workgroups to advocate for long-term care consumers. Most recently, Carol was the Field Operations Manager for the Advancing Excellence in America’s Nursing Homes Campaign. In this position, she was responsible for guiding and supporting stakeholder coalitions in all 50 of our nation’s states for the purpose of making nursing homes better places to live, work and visit. Carol graduated from the University of Missouri - Columbia with a BS in Public Administration.

Carol can be reached at cscott@theconsumervoice.org. Please join us in welcoming her.