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NORC Library

Advocacy Tools and Successful Practices to Protect Residents from Nursing Facility-Initiated Discharges Webinar

September 25th, 2019

View the slides as a PDF and PowerPoint with presenter notes.


For the last seven years, complaints regarding nursing facility discharges have been the top complaint received by Long-Term Care Ombudsman programs. Presenters provided an overview of the Ombudsman Learning Collaborative to Protect Residents Against Nursing Facility-Initiated Discharges project; showed how to use federal nursing home regulations and surveyor guidance to address three common complaints about discharge; shared examples of legal services and Ombudsman program collaboration; and highlighted available resources.

Presenters: Robyn Grant, Director, Public Policy and Advocacy, National Consumer Voice for Quality Long-Term Care; Eric Carlson, Directing Attorney, Justice in Aging; Jamie Freschi, NORC Consultant