NORC Library

July NORC Notes - Cultural Competency for Long-Term Care Ombudsman Programs

July 1st, 2020

A long-term care facility is a place residents call "home." A place where someone lives, and calls home, should nurture the human spirit as well as meet medical needs. Cultural competence is the integration and transformation of knowledge about individuals and groups of people into specific standards, policies, practices, and attitudes used in appropriate cultural settings to increase the quality of services and produce better outcomes. What does this mean for Ombudsman programs? Read the July NORC Notes to learn more about culturally competent Ombudsman programs.

Read the July NORC Notes.