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Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

New National Ombudsman Reporting System (NORS) Online Training and Materials

July 18th, 2025

Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS).

Review the new online NORS training, materials, and resources to ensure you have all the tools you need to successfully document your Ombudsman program activities.