NORC Library

NEW Working with Families: Tips for Effective Communication and Navigating Challenging Situations

April 30th, 2026

As a representative of the Long-Term Care Ombudsman program (LTCOP) your role is to be the resident’s advocate and follow resident direction. These resources are designed to provide tips, examples, and strategies to enhance your skills in working with family members (or resident representatives) of residents in long-term care. 

Working with Families: Tips for Effective Communication and Navigating Challenging Situations

• Overview
• Key Communication Techniques
• Ombudsman Program Communication with Family Members
• Navigating Challenging Situations with Family Members