NORC Library

Ombudsman Outlook June 2018

June 29th, 2018

Click here to read the June issue of the Ombudsman Outlook. This issue is filled with new and updated NORC resources such as the Consumer Voice and NORC On-Demand Training Center, the new Volunteer Long-Term Care Ombudsman Program Representative Intake Toolkit, and an updated reference guide on resident-to-resident mistreatment. This issue also features and article about Ombudsman program advocacy regarding abuse in long-term care facilities. The technical assistance hot topic is on witnessing abuse, gross neglect, or exploitation, and the quick tips article is on training materials related to abuse, neglect, and exploitation.