NORC Library

Ombudsman Outlook March 2018

March 31st, 2018

Click here to read the March issue of the Ombudsman Outlook. This issue is filled with new and updated NORC resources such as a fact sheet on nursing home discharges, new training materials on abuse and the revised nursing home regulations, and a new issue page on younger residents. This issue also features and article about CMS' new quality and certification oversight reports website. The technical assistance hot topic is on systems advocacy, as well as a quick tips article on volunteer management.