Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

Webinar Materials Available from Part II of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

May 11th, 2021

View the recording and slides from the second webinar in the COVID-19 Recovery & Reentry TA Open Dialogue Webinar Series on Successful Communication During COVID-19 from Tuesday, May 11. This webinar shared examples of successful communication between residents, their family members, and the Ombudsman program.

Webinar Materials

Speakers: Patty Ducayet, Texas State Long-Term Care Ombudsman; Shazia Sultan, Manager, Brazos Valley Long-Term Care Ombudsman Program, Texas; and Heidi L'Esperance, Regional Long-Term Care Ombudsman, Snohomish County, Washington

About the Series

Do you have questions as your program “gets back to normal” or are you interested in hearing about successful Ombudsman program practices during the pandemic? If so, this three-part webinar series will provide a brief overview of the COVID-19 Recovery and Reentry Resources, share successful program practices, and provide time for questions. Presenters will discuss examples of volunteer recruitment, communication with residents and families, and complaint investigation and resolution. Attendees are encouraged to share their experiences and ask questions regarding the topic.

If you have questions you would like addressed during the webinar, please send them to ombudcenter@theconsumervoice.org at least one week before each webinar.

NORC will send reminders for each webinar that include “homework.” The homework will ask attendees to review specific COVID-19 Recovery and Reentry Resources and/or read other relevant resources before each webinar.

Session Three: Successful Complaint Investigation and Resolution During COVID-19  (May 25, 2021)
This session will explore how Ombudsman programs have successfully advocated with and for residents, despite in-person visitation restrictions and other barriers.

Register for the webinar series »