Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

Webinar Recording and Materials Available: Recognizing the Importance of Volunteers

April 21st, 2022

Webinar Materials:

This webinar focused on volunteer representative recruitment and retention. Volunteer representatives discussed why they stay with the program and Ombudsman programs shared state and local level examples of successful recruitment and retention activities. This information may assist programs in shaping their recruitment messages. NORC reviewed highlights from the Process Evaluation and Special Studies Related to the Long-Term Care Ombudsman Program about working with volunteers (NORC Chicago Research Brief).


  • Kristin Hyde, Communications Consultant, Washington Long-Term Care Ombudsman Program
  • Pamela Williams, King County Ombudsman Program Representative, Washington Long-Term Care Ombudsman Program
  • Susan Bussean, Program Manager, Fresno-Madera California Long-Term Care Ombudsman Program
  • Kathy Eckert, Volunteer, Pike County, Pennsylvania Long-Term Care Ombudsman Program
  • Brenda Milam, Senior Certified Ombudsman Program Representative Volunteer, Metro Atlanta Counties, Georgia.