Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
Back to News Listing

Ombudsman Window Visits in Illinois

May 14, 2020

Senior Services Plus, a regional Ombudsman program in Alton, Illinois, has adjusted their facility visitation methods in the wake of the COVID-19 pandemic. Although their visits would typically be done in person, they are now turning to bi-weekly phone calls and monthly window visits. Through these window visits, SSP Ombudsmen like Tracie Ramel-Smith and Chris Sutton have learned that much of the problems residents are seeing in facilities, come from staffing shortages. Read the full article.