NORS Data

Long-Term Care Ombudsman Program Data

AGing, Independence, and Disability (AGID) Program Data Portal
The AGing, Independence, and Disability (AGID) Program Data Portal is an on-line query system based on ACL-related data files and surveys, and includes population characteristics from the Census Bureau for comparison purposes. The four options or paths through AGID provide different levels of focus and aggregation of the data – from individual data elements within Data-at-a-Glance to full database access within Data Files.

2023 NORS Data

2022 NORS Data

2021 NORS Data

2020 NORS Data

NOTE: As ACL continues to review NORS reports, improvements were made to the data tables previously posted. It is anticipated that more data will be added as system updates correct for changes that occurred between the 2019 and 2020 NORS reporting years. Continue to check this page for the most updated data tables.

2020 NORS Data Brief - Long-Term Care Ombudsman Program: Supporting Transitions
NORS Two Year Comparison Report Corrected - March 9, 2022
Complaint Analysis by Complainant Type Report Corrected - March 9, 2022
Complaint Analysis by Complaint Code Report Corrected - March 9, 2022
Table A - Selected Information: State and Region Corrected - January 17, 2024
Multi-Year Complaint Trend Report Corrected - March 9, 2022
Annual Roll-Up Report Corrected - March 9, 2022

2019 NORS Data

2019 NORS Tables

2019 Complaint Tables

Archive

View archive here

2018 NORS Data

2018 NORS Tables

2018 Complaint Tables

2017 NORS Data

2017 NORS Tables

2017 Complaint Tables

2016 NORS Data

Multi-Year Complaint Trends Report

2016 NORS Tables

2016 Complaint Tables

2015 NORS Data

2015 NORS Tables

2015 Complaint Tables

2014 NORS Data

Ombudsman Program Outcome Measures (January 2004)
The Ombudsman Outcomes Project was designed to identify additional outcome measures that could be used to describe the impact of the ombudsman program's work on the lives of long-term care residents and the long-term care system as a whole. This report describes the results of that effort. The data and other state information on which this report is based was collected over three years, ending with a final conference call with ombudsman staff from the four grantee states, held in January 2004. The final report incorporates feedback subsequently provided by the ombudsmen who participated in the project. This report was produced by the National Association of State Units on Aging and was conducted under the National Long Term Care Ombudsman Resource Center.

Computer Survey (June 2000)
NORC conducted a study identifying software being used in different states for complaint and other program data. See also the spreadsheet of survey results.

Resource Brief: Ombudsman Program Data Management Systems (July 2004)
This brief describes software systems used by ombudsman programs to collect, analyze and report data about cases and complaints handled by ombudsman. It includes information on resources for maintenance, upgrade, and expansion of those systems.

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