Program Examples

In early 2023, the Alaska State Ombudsman program and partner agencies decided to get on the state legislative calendar to do a “Lunch and Learn” for the legislators to learn more about the aging population in Alaska. Above is the flyer and the agencies that the State Ombudsman is partnering with for the session. This is an opportunity for all state legislators to get informed and to get to know about the LTCO program and what they do.

Connecticut Long-Term Care Ombudsman Program Advocacy Webpage

This advocacy page provides recent systems advocacy updates and information for consumers.

Connecticut Statewide Coalition of Presidents of Resident Councils Provide Support For S.B. 973 Video

This video from Connecticut was made with the help of E-Board members in support of S.B 973, a bill moving forward in Connecticut that would give residents and family members the right to be heard on policy and regulatory changes that impact their lives.

Legislative Advocacy: How to Effectively Engage LTC Ombudsman Statewide Training – PPT (IL)

IL Sample Factsheets to Legislators about the LTCOP:

Local Ombudsman Speaks to HHS Senate Committee (February 2016) (TX)

Back to Top ↑

Training Materials

Advocacy

Quality Advocacy Visits – Guidance to Maryland Ombudsman Staff & Volunteers (MD)
Ombudsman Frequent Misconceptions (OR)
Person-Centered Care Video Series and Teaching Guide (May 2020) (TX)
The Texas Long-Term Care Ombudsman Program produced a series of seven brief (under 2 minutes each) person-centered care videos and a teaching guide using CMP funds. A pre- and post-test are included in the teaching guide along with the answers. This training can be adapted to virtual training if programs, facilities, or councils have the capability to share videos through their webinar or webcast software. The links to the videos are in the guide and the videos are publicly available on the Texas HHSC YouTube Channel. The teaching guide may be reproduced for training purposes.
Appropriate or Not? (MA)
This worksheet was created by the Massachusetts Ombudsman program to be used in trainings to determine whether the situation is or is not appropriate for an Ombudsman to handle. Answer Sheet
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit (TX)
The purpose of this training kit is to review Long-Term Care Ombudsmen (LTCO) complaint investigation procedures and demonstrate resident-directed advocacy and effective communication skills during complaint intake, investigation, and resolution. The training kit includes a video with case scenarios, developed by the Texas Long-Term Care Ombudsman Program, which is intended to be used with the accompanying trainer guide, trainee guide, and trainer guide with answers, developed by the National Ombudsman Resource Center, during training for new representatives or to refresh skills of experience representatives. You can access the video and download the materials for free using the links above or purchase this video on a DVD and hard copies of the guide here.
YOUTUBE VIDEO: Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training – Brian Brashear
YOUTUBE VIDEO: Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training – Brian Brashear

Fear of Retaliation

Voices Speak Out Against Retaliation Video and Training Materials (CT)

Long-Term Care Ombudsman Program

Ombudsman Program Promotion Presentation (WY)
Long-Term Care Ombudsman Trivia Training PowerPoint (TN)
Free Video for Ombudsman Program Promotion – What is a Long-Term Care Ombudsman? (TX)
The Texas Ombudsman Program produced this free video for Ombudsman programs to use for program promotion and training. The video gives a short 3 minute overview of the purpose of the ombudsman program and the benefit families can gain if they call their ombudsman when they suspect a problem. The end of the video directs people to visit the NORC website so they can visit our Locate an Ombudsman page and find the contact information for their local program. Watch the video here.

Back to Top ↑

Transfer/Discharge

PowerPoint on Involuntary Discharge, Transfer, and Relocation: Overview (DC)

Review of Discharge, Transfer, and Relocation Notices (2023) (DC)

Nursing Facility Transfer and Discharges Notices to LTCOP Flowchart (FL)

Six Reasons for a Facility Initiated Discharge (FL)

Spanish Version

Fact Sheet on How to File an Appeal to Dispute an Involuntary Discharge from a Nursing Home (TN)

Fact Sheet on Nursing Home Resident’s Rights During Involuntary Discharge (TN)

Involuntary Discharge Procedures and FAQs (TN)

PowerPoint on How to Avoid Inappropriate Transfers and Discharges (TX)

Let Me Return Home Toolkit (November 2016) (MN)

This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners.

Let Me Return Home Curriculum PowerPoint
Quick Reference Guides for Hospital Discharge Planners – version one and version two.
Appendix B – Copy of applicable regulation and guidance to surveyor from the SOMs
Appendix C – Copy of the DHS bulletin on bed hold and leave days.
Appendix D – Sample bed hold notice
Appendix G.1 – Template to appeal an involuntary discharge
Appendix H – Consumer Fact Sheet
Appendix 11 – Summary of ombudsman services
Appendix I2 – Fact sheet about resident rights in nursing homes.
Appendix J – Brochure for ombudsmen about Mental Illness
Appendix K – Outline of training goals and objectives
Appendix L – Let Me Return Home evaluation form
Letter to Administrator
Physician Certification
Operations Manual
Minnesota Statute

PowerPoint on Empowering Choice of Residency: A Path to Avert Involuntary Discharges for Failure to Pay (OK)

Transfer/Discharge Brochure (OK)

Guidance for Successful Resident Transitions in Assisted Living and Residential Care Communities (OR)

Back to Top ↑

Videos for Program Promotion

Videos are a great way to raise awareness and share a story or experience. They are also a cost-effective way to connect with your supporters, volunteers, and donors. Videos can be a powerful way to show your organization’s impact and needs.

YouTube Channel Examples

Examples of Video Use in Promoting Ombudsman Programs

Support, Advocacy for Long-Term Care Residents and Family: Texas LTCOP talks to real family members, facility staff and residents

Missouri Long-Term Care Ombudsman Program – Kayla Curry, Assistant State Ombudsman

Maryland Long-Term Care Ombudsman Program – Created by Terry Cardillino, Upper Shore Aging of Maryland

Vermont Long-Term Care Ombudsman Program

Washington State LTCOP Overview

Back to Top ↑

Volunteer Management

Performance Evaluation Templates from Georgia

Ombudsman Program Video Examples

Ohio Facebook Live Volunteer Recruitment Video – The Region 7 Ohio Ombudsman program held a “Coffee Break” Facebook live volunteer recruitment and ombudsman program information session, featuring Mary Book.
This video was produced by the California Long-Term Care Ombudsman program.
This video was produced by the Maine Long-Term Care Ombudsman.
This video was produced by the Alaska Long-Term Care Ombudsman program.
These videos here and here were produced by the Louisiana Long-Term Care Ombudsman program.
This video was produced by the Ohio Long-Term Care Ombudsman program.

These videos were produced by the Hawaii Long-Term Care Ombudsman program.

This video was produced by the Fresno-Madera California Long-Term Care Ombudsman Program.

This video was produced by the Oregon Long-Term Care Ombudsman Program.

This video was produced by the Missouri Long-Term Care Ombudsman Program.

Didn't find what you need?

View LAWS & REGULATIONS View Program Management Resources

Share a Resource

We want to know what you are doing! Share your program’s resources, materials, and advocacy successes.

SUBMIT NOW

Long-Term Care Ombudsman Program Examples

The Prevention and Detection of Sexual Assault of Nursing Home Residents (KY)

Long-Term Care Ombudsman Program Posters

Long-Term Care Ombudsman Program Brochures

Long-Term Care Ombudsman Program Cards

Long-Term Care Ombudsman Program Newsletters

Infographics

Residents and Families Promotional Materials

For You to the Resident: Know Your Legal Rights About Medications Mailer (WA)

Things to Know About Dementia That Will Touch Your Well-Being Postcard (WA)

Antipsychotic Drug Fact Sheet (WA)

Video: Introduction to Resident Councils (AK)

Video: How to Lead a Resident Council Meeting (AK)

Resident Council Handbook (FL)

Fact Sheet: Resident Councils in Nursing Homes (IL)

Resident Council Tool Kit for Residents of Long-Term Care Facilities (IL)

Resident Council Self-Evaluation (IL)

Resident Council Tool Kit for Staff Liaison (IL)

Resident Council Toolkit (MS)

Resident Council Toolkit: For residents of nursing homes and assisted living facilities (TX)

Empowering Residents Through Their Resident Council

TLTCOP Presentation on Media Relations for Staff Ombudsman (TX)

Residents’ Rights Training Series (PA)

Sexual Expression in Long-Term Care – An Advocate’s Guide

Podcast Examples

Facebook Examples

X (Formerly Twitter) Examples

IL Sample Factsheets to Legislators about the LTCOP:

Advocacy

Fear of Retaliation

Long-Term Care Ombudsman Program

Let Me Return Home Toolkit (November 2016) (MN)

YouTube Channel Examples

Examples of Video Use in Promoting Ombudsman Programs

Performance Evaluation Templates from Georgia

Ombudsman Program Video Examples

Didn't find what you need?

Share a Resource

Stay Connected

Contact Us

Privacy Policy | Terms of Use