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Webinar on DEIA and the Ombudsman Program

July 10, 2024        

July 10, 2024 | 2:00 – 3:15 pm ET

Older adults of historically marginalized communities often come into long-term services after experiencing a lifetime of barriers due to discrimination. The U.S. Census estimates that more than half of Americans will belong to a minority group by 2044, so the need for inclusive, culturally aware, and trauma-informed services increases as our population ages. How do Ombudsman programs ensure equitable access to inclusive services? How do Ombudsman programs build more diverse and representative programs with culturally aware staff and volunteers?

Diversity, equity, inclusion, and accessibility (DEIA) are essential components for creating a foundation that ensures fair treatment and full participation of all individuals, especially those that have been underrepresented and marginalized. Join this webinar to hear how three states have thoughtfully and purposefully started to focus on DEIA principles internally; how your program (and the residents you serve) will benefit when you apply a DEI lens to your management, processes, and advocacy; and hear experiences and considerations from a local perspective. NORC will also introduce a new tool for program self-assessment.