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Ohio State Ombudsman, Beverley Laubert, is Interviewed on Long-Term Care Staffing During COVID-19

May 21, 2020

Ohio State Ombudsman, Beverley Laubert, is interviewed by cleveland.com on staffing in long-term care facilities during COVID-19. In the interview she said that even with the government’s waiver, new hires should not get assigned tasks they can’t handle. She said the waiver could allow an employee from another department of a facility, such as housekeeping, to fill in and learn enough to assist aides and help residents. Others aren’t so sure.

State Ombudsman Suzanne Messenger is Interviewed by West Virginia Public Broadcasting on Nursing Home Concerns During COVID-19

May 21, 2020

Statewide comprehensive testing of nursing homes in West Virginia began April 17th, making them the first state to do so. Suzanne Messenger, the SLTCO, says that although complaint numbers are not above average, many of them are now related to COVID-19. She believes that despite states beginning to relax, focus on nursing homes needs to continue being a priority.

Ombudsman Window Visits in Illinois

May 14, 2020

Senior Services Plus, a regional Ombudsman program in Alton, Illinois, has adjusted their facility visitation methods in the wake of the COVID-19 pandemic. Although their visits would typically be done in person, they are now turning to bi-weekly phone calls and monthly window visits. Through these window visits, SSP Ombudsmen like Tracie Ramel-Smith and Chris Sutton have learned that much of the problems residents are seeing in facilities, come from staffing shortages.

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