LTCOP Innovative Practices: Incorporating Person-Centered Care in Training, Complaint Investigation and Advocacy Intensive

This intensive is designed to help ombudsmen think about applying person centered care principles to the role of the ombudsman in advocacy, as well as program management and leadership. Topics included the gray areas around avoiding the perception of being more of a provider advocate than a consumer advocate, resource allocation, and teaching ombudsmen how to apply the principles to their ongoing work.  Ombudsmen had the opportunity to share their program's best practices related to culture change and will learned about resources from the National Consumer Voice for Quality Long-Term Care and the National Long-Term Care Ombudsman Resource Center regarding culture change and the role of the Ombudsman.

Scenarios

Speaker Outlines

• Hilary Stai
• Susan Griffin

Handouts

• Application and Planning for Post Conference Implementation Worksheet
• Culture Change Resource List
• Raising the Bar in Nursing Homes

Videos

Ombudsman Person Centered Care Role Play

Raising the Bar in Nursing Homes

Ombudsmen Discussing Culture Change

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