National Nursing Home Quality Improvement (NNHQI) Campaign

• Information to Share with Consumers

Formerly the Advancing Excellence in America's Nursing Homes Campaign. A campaign to improve quality for residents and staff through a person-centered quality of life as a result of a stable and empowered workforce, dedicated to improving clinical and organizational outcomes and engaging in open communication and transparency.

Campaign Origins

The Advancing Excellence Campaign started as a two-year national campaign to address quality in nursing homes. A kickoff summit meeting was held September 29, 2006. The campaign stakeholders represented consumers, providers, caregivers, health care practitioners and professionals, medical and quality improvement experts and government agencies.

Consumer Voice joined the campaign as a strategy to promote improvements in nine areas:

• Consistent assignment of staff
• Reducing Unnecessary Hospitalizations
• Person-Centered Care
• Staff Stability
• Infections
• Medications (reducing the use of antipsychotic drugs)
• Mobility
• Pain
• Pressure Ulcers

In 2016, the Advancing Excellence in Long Term Care Collaborative (AELTCC) transferred the operation of its project, Advancing Excellence in America’s Nursing Homes Campaign, to the Centers for Medicare & Medicaid Services (CMS).

CMS values the role of this unique site. With its contractor, Telligen, CMS will sustain the Campaign’s mission to make nursing homes better places to live, work and visit.

As a result of this transfer, the work will continue as the National Nursing Home Quality Improvement (NNHQI) Campaign.

The NNHQI Campaign provides free evidence-based and model-practice resources to support continuous quality improvement. The Campaign promotes focus on individuals’ preferences, staff empowerment and involving all staff, consumers and leadership in creating a culture of continuous quality improvement. Questions? Help@nhqualitycampaign.org

Visit the National Nursing Home Quality Improvement Campaign for the latest news and developments.

Visit the Consumer Voice website for additional information and resources.

Ombudsman Program Developed Materials

LTC Ombudsman Programs across the country are involved in the NNHQI Campaign in their states. Materials developed by the ombudsman program as part of their campaign efforts include:

• Colorado - Letter to Resident Councils
• Ohio - Family Council Flyer; Resident Council Flyer; Choosing a Facility Flyer
• Wisconsin - Handout

Ombudsman Best Practices

Oregon
The State of Oregon Long-Term Care Ombudsman Office, led by former State Ombudsman, Mary Jaeger, developed a set of four “Ask the Ombudsman” webinars for Oregon long-term care facility providers. Technical support and CEU management is coordinated by Oregon Health Care Association (OHCA). (2011)

Information to Share with Consumers

(Ohio) Resident Council Flyer