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April NORC Notes: National Volunteer Week

April 3rd, 2020

Volunteers are vital to the success of Long-Term Care Ombudsman programs as they support programs in having a strong presence in facilities and personal connection to residents. In 2018, the network had 6,163 certified volunteers that worked alongside 1,297 paid staff to resolve 194,516 complaints initiated by residents, their families, and other concerned individuals. 

The information in the April NORC Notes includes materials to celebrate the work of volunteers during this time of social distancing as well as resources for programs to help recruit, train, and retain volunteers.