Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

April NORC Notes: Volunteer Recruitment, Training, and Retention During COVID-19

April 1st, 2021

In federal fiscal year 2019, 5,947 volunteers trained and designated to investigate and resolve complaints, contributed 514,016 hours of service to Ombudsman programs across the country (according to the NORS data). The Independent Sector determined the estimated value of a volunteer hour in 2020 was $27.20. For the Ombudsman program, that is $13.9 million of assets due to volunteer service! Volunteers are vital to the success of Long-Term Care Ombudsman programs as they support programs in having a strong presence in facilities and personal connection to residents. The April NORC Notes includes examples for celebrating volunteers and suggestions for maintaining and growing your volunteer program.

Read the April NORC Notes.