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February NORC Notes: Resources for Ombudsmen to Assist Residents with their Mental Health

February 1st, 2019

Long-Term Care Ombudsman Programs (LTCOPs) investigate and resolve complaints on behalf of residents and provide other Ombudsman program services daily. Changes in public policy and in living options have resulted in changes in the resident population. In recent years LTCOPs are serving increasing numbers of individuals with mental illness who are living in long-term care facilities.

The issues that Ombudsman programs address are often complex and advocacy to ensure residents with mental health needs receive the care and support they need may be especially challenging. Ombudsman program staff and volunteers may feel that their knowledge is inadequate or may be uncertain about their approach and skills.

In this issue you will find resources and information regarding supporting residents with mental health needs for Ombudsman program advocacy and consumer education. 

Read the February NORC Notes here.