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June NORC Notes: Complaint Investigation and Resolution During COVID-19

June 1st, 2021

Ombudsman programs are to investigate and resolve complaints, with maximum resident participation in the process, and with a goal to resolve the complaint to the satisfaction of the resident or complainant. The June NORC Notes includes tips to provide advocacy strategies in response to common complaints during the COVID-19 pandemic. These tips are from the resource, Complaint Investigation and Resolution During COVID-19: Complaint Scenarios and Documentation, which was updated in May 2021.

Read the June NORC Notes.