NORC Library

LTCOP Volunteer Management: Model Materials and Sharing Best Practices

June 1st, 2017

This 90-minute webinar is applicable to all staff representatives who recruit, train, and work with volunteer Ombudsman program representatives. The speakers shared the new model volunteer intake and risk management materials (e.g., application form, interview questions, code of ethics, acknowledgement form) and highlighted recruitment ideas.

Speakers include Amity Overall-Laib, Director, National Ombudsman Resource Center; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Lenè Garrett, Volunteer Recruitment Specialist, Oregon Long-Term Care Ombudsman Program.

Handouts

• Slides
• Quick Tips: Volunteer Program Assessment, Retention, and Program Expansion
• Volunteer Risk Management Considerations for Long-Term Care Ombudsman Programs (LTCOPs) Worksheet (Word Version)
• Characteristics of Ombudsmen Representatives
• Additional Resources on Volunteer Management