Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library


July 1st, 2020

In-person visits with residents are a core part of Ombudsman program outreach and advocacy and NORS reinforces this importance by requesting that Ombudsman programs report all visits. However, during the COVID-19 pandemic, visits have been dramatically curtailed.  It is important that Ombudsman programs accurately reflect this decrease to show the impact of the pandemic on the program and residents. There is no substitute for an in-person visit, while outreach by other means is necessary, we do not want to give the impression that the program operated as usual. ACL anticipates that there will be a sharp decrease in visits, and that is appropriate, given the circumstances. The COVID-19 NORS FAQs have been updated to include three additional questions and answers related to connecting with facilities.

View the FAQs on the NORC website or in a PDF.