Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

New NORS Online Training Course

June 9th, 2020

This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials. However, it provides users with an interactive online option to learn about NORS and take quizzes. This course is located in the NORC Training Center. You can find the Training Center at www.consumervoice.mrooms.net.

Watch this short video as an introduction to the NORS Online Training Course.

Introduction to the NORS Online Training Course



NORS Online Training


The NORS data collection was revised effective October 1, 2019. The revisions to NORS will enhance ACL’s ability to understand and report on: Ombudsman program operations, the experience of long-term care facility residents, and changes in long-term supports and services policies, research, and practices. NORC updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do.