NORC Library

Online Training - Updated Format

January 18th, 2019

This training translates the NORC curriculum, Equipping Long-Term Care Ombudsmen for Effective Advocacy: A Basic Curriculum into an online form. The teaching methods found in this training are based on principles of adult learning and grounded in Ombudsman program values.

The online format was recently updated for a fresher, more user-friendly appearance. The curriculum content will be updated in the future.

Please Note! This online version of the NORC curriculum is meant to supplement your state training, and its completion does not automatically certify you as a long-term care ombudsman (LTCO). For more information, contact your State LTC Ombudsman Office.

Review these Technical Tips before accessing the Online Curriculum.

If you would like to work through each module individually, click on the links below.

• Module 1: History and Role of the Long-Term Care Ombudsman Program
• Module 2: The Aging Process
• Module 3: Residents' Rights
• Module 4: The Problem-Solving Process - Investigation
• Module 5: The Problem-Solving Process - Resolution