Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

Part II Webinar Materials Available from the COVID-19 & Ombudsman Programs Four-Part Webinar Series

May 20th, 2020

Part II: May 20, 2020

View the slides as a PDF or PowerPoint with presenter notes.


This webinar addressed compassion fatigue and vicarious trauma to help attendees:

  • Understand the differences between sympathy, empathy, and compassion. 
  • Understand the unique symptoms associated with and contributing factors leading to burnout, compassion fatigue, and vicarious trauma. 
  • Recognize symptoms of compassion fatigue at the individual and organizational level and being able to identify negative outcomes if left untreated. 
  • Increase competency in implementing resilience strategies – at the individual level as well as the organizational level – to enhance self-awareness and prevent onset or worsening of symptoms.

About the Four-Part Webinar Series

COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy (April 29, May 20, June 17, and July 29, 2020 at 3:00pm ET)

In partnership with the Colorado Long-Term Care Ombudsman program, Consumer Voice and NORC are offering a four-part webinar series regarding the impact of trauma due to the COVID-19 pandemic on long-term care residents and Ombudsman programs.The webinar series will highlight important themes related to trauma-informed care, person-centered care, compassion fatigue, and vicarious trauma. The series will include case studies, self-reflection activities and exercises, and materials for attendees. View the recordings and materials from the entire webinar series.

The presenter, Dr. Sheri Gibson, received her Ph.D. in Clinical Psychology with an emphasis in Geropsychology from the University of Colorado, Colorado Springs (UCCS). She is an instructor and clinical supervisor for the Psychology Department at UCCS and a faculty affiliate with the UCCS Gerontology Center.  Dr. Gibson serves on the editorial board for the Journal of Elder Abuse & Neglect, is a member of the Research Committee for the National Adult Protective Services Association (NAPSA), and a member of the Pikes Peak Elder Abuse Coalition. She has been recognized for her trainings on person-centered and trauma informed care approaches with older adults among professional programs such as Adult Protective Services, Area Agencies on Aging, long term care facilities, and community outreach Veteran services.

Register for all four webinars in the series.