NORC Library

Protecting Residents from Financial Exploitation: How Ombudsmen Can Use the New CFPB Guide in Their Work

November 30th, 2014

This webinar discusses the Consumer Financial Protection Bureau's new guide for assisted living and nursing facilities entitled Protecting Residents From Financial Exploitation. The guide was developed to help operators and staff of nursing facilities and assisted living facilities protect residents from financial exploitation through prevention and early intervention, and outlines ways to create awareness, policies and practices to protect residents. In addition to enhancing LTCO advocacy skills regarding the warning signs of financial exploitation and learning about effective strategies to prevent and respond to such abuse, LTCO can share these tips and the guide with facility staff

Naomi Karp, Policy Advisor, Consumer Fraud Protection Bureau (CFPB) Office of Older Americans provides background on CFPB and the new guide and detail how long-term care ombudsmen can use this new resource to work with facilities to combat financial exploitation. Iris Freeman, MSW, William Mitchell College of Law details how one state, Minnesota, developed a state-specific manual in 2010 and will provide tips how to replicate that process in your state.