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September NORC Notes: NORS Resources and New Quarterly Technical Assistance Talks

September 1st, 2021

The National Ombudsman Reporting System (NORS) data collection was revised effective October 1, 2019. NORC updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. NORC also recently updated NORS landing page to make it easier for programs to find the resources and training materials they need. See the updates in the September NORC Notes and on the NORS landing page.

To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues and to assist Ombudsman programs in meeting annual continuing education requirements, NORC will provide certificates of participation to those that register and attend the quarterly TA Talks via Zoom. The TA Talks will be livestreamed on the NORC Facebook page and the recordings and materials will be shared with the network and posted on our website.

Save the Date and How to Prepare: Save the date for our first TA Talk on September 29, 3:00 – 4:00 ET. To help shape our discussion about NORS we encourage you to start sending your questions to ombudcenter@theconsumervoice.org now.

Read the September NORC Notes.