NORC Library

View Webinar - Supporting Volunteer LTC Ombudsmen and Minimizing Risk

May 28th, 2015

Supporting Volunteer LTC Ombudsmen and Minimizing Risk (April 30, 2015 - re-recorded on May 27, 2015)

During this webinar we discuss how risk management applies to every aspect of managing and supporting volunteer long-term care ombudsmen. Presenters provide tips for screening volunteers, identifying and removing risk, and responding to situations when the actions, or inaction, of a volunteer LTCO negatively impacts your program. 

Presenters: Sarah Hinzman, Volunteer Ombudsman Program & Americorps VISTA Project Coordinator, IA LTCOP; Darlene Cray, Volunteer Program Coordinator, NH LTCOP; and Amity Overall-Laib, Manager, LTCO Program & Policy, NORC

• Amity Overall-Laib Slides

  • PPT - with speaker notes
  • PDF

• Sarah Hinzman Slides and Materials

  • Slides
  • Volunteer Ombudsman Application
  • Volunteer Ombudsman Complaint Form
  • Volunteer Ombudsman Program Fact Sheet
  • Volunteer Ombudsman Program Manual
  • Volunteer Ombudsman Interview Form
  • Volunteer Ombudsman Phone Interview Script
  • Volunteer Ombudsman Certification Process Checklist
  • Volunteer Ombudsman Agreement
  • Volunteer Ombudsman Program Evaluation of Criminal History

• Darlene Cray

  • Slides

Additional Resources (shared during webinar)

• Maryland LTCOP: Quality Advocacy Visits: Guidance to Maryland Ombudsman Staff and Volunteers (tip sheet)
• Massachusetts LTCOP: Appropriate or Not? (worksheet)
• Texas LTCOP: Walking the Fine Line PPT