NORC Library

Tip Sheet - LTCOP Advocacy in ALFs:Training for Ombudsman Program Representatives

October 23rd, 2017

One of the first steps in program management is defining training requirements for Ombudsman program representatives (staff and volunteers) working in assisted living facilities (ALFs). This resource highlights key elements to include in training for Ombudsman program advocacy in ALFs (in addition to initial certification training that addresses the history, role, and responsibilities of the program). Due to the lack of federal regulations, state definitions and regulations for board and care homes or assisted living facilities vary and Ombudsman programs will need to modify their training materials to reflect state specific information. Read the tip sheet here.