NORC Library

Tips for Ombudsman Program Communication with Residents, Long-Term Care Facilities, Families, and the Public During COVID-19

June 18th, 2020

In-person visitation restrictions imposed to reduce the spread of Coronavirus Disease 2019 (COVID-19) required Ombudsman programs to adapt quickly to ensure residents continue to have access to program services. In-person visits with residents are a core part of Ombudsman program outreach and advocacy and there is no substitute; however, during this crisis programs must use other means to connect with residents. This resource provides tips and examples to promote effective communication between the Ombudsman program and residents, families, providers, and the public when in-person visitation is limited.