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Specialized Information for:
Nursing HomesAssisted Living/Board & Care Home and Community Based Services
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Specialized Information for:
Nursing HomesAssisted Living/Board & Care Home and Community Based Services
March 9th, 2021
The PowerPoint, The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program, has been updated to include 2019 NORS data.
The Long-Term Care Ombudsman program (LTCOP) advocates for residents of nursing homes, board and care homes, and assisted living facilities. LTCOPs address a variety of complaints regarding the quality of life and care of individuals living in long-term care facilities. Program representatives also provide information about how to find a facility and what to do to get quality care.
Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. This presentation reviews the program responsibilities required by federal law so the information is applicable in every state. Attendees will gain an understanding about what the LTCOP does, who the LTCOP serves, and how to contact the program.
LTCOP representatives can use this presentation when training potential LTCOP representatives, during Resident Council and Family Council meetings, community education, and in-services for facility staff.