NORC Library

Webinar Materials Available on Resuming In-Person Visits During COVID-19

June 18th, 2021

Resources: PowerPoint | Creating Your COVID-19 Person-Centered Description and COVID-19 Passport

Materials are now available from the webinar Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma, Potential Abuse, and Supporting Residents. In recognition of World Elder Abuse Awareness Day (WEAAD), this webinar discussed how to identify and respond to signs of trauma and potential abuse or neglect and support residents as Ombudsman programs resume in-person visits during the COVID-19 pandemic.

Dr. Laura Mosqueda, a national and international expert on elder abuse and neglect, provided tips for Ombudsman programs conducting in-person visits, such as signs of trauma in response to isolation and loss during the pandemic and potential signs of abuse and neglect. She also shared recommendations for supporting residents and available resources. As an accomplished physician and researcher, Dr. Mosqueda has testified in front of Congress and has been invited to the White House several times to discuss elder justice initiatives. She has taken the lead on landmark studies to identify forensic markers of abuse and neglect and serves as a volunteer representative for the California Long-Term Care Ombudsman program.

Attendees also heard from two Ombudsman program representatives as they shared their experience resuming in-person visits and highlighted what they observed upon reentry, how they supported residents, tips for visits, lessons learned, and successful practices.

Speakers: Dr. Laura Mosqueda, Professor of Family Medicine, Keck School of Medicine of University of Southern California (USC), Keck School of Medicine of USC operates the National Center on Elder Abuse (NCEA); Karen Jones, Chair, National Association of Local Long-Term Care Ombudsmen (NALLTCO), Executive Director/Program Manager Long-Term Care Ombudsman Services of San Luis Obispo County, California Long-Term Care Ombudsman Program; and Jane Brink, Regional Ombudsman, Minnesota Long-Term Care Ombudsman Program, Member of National Consumer Voice for Quality Long-Term Care Leadership Council, and NALLTCO Board Member

Listen to the recording »