Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Understanding Trauma and Ensuring Person-Centered Care During the COVID-19 Pandemic Training Series

In partnership with Dr. Sheri Gibson (see bio below), NORC published this free four-part series for three audiences (family members of individuals living in long-term care facilities, facility administrators, and direct care staff). In the series, Dr. Gibson provides training on the following topics: person-centered care, trauma-informed care, compassion fatigue, and anxiety and grief in a time of COVID-19. Each topic will include one webinar recording and slides for each audience.

Jump to training on:

Person-Centered Care for Administrators | Staff | Families

Trauma-Informed Care for Administrators | Staff | Families

Compassion Fatigue for Administrators | Staff | Families

Anxiety and Grief in a Time of COVID-19 for Administrators | Staff | Families 

 



Take the On-Demand Training Course with Quiz Questions and Answers.


During the COVID-19 pandemic, there have been millions of positive COVID-19 cases and hundreds of thousands of COVID-19 related deaths in our country. Although we are all impacted by the pandemic, individuals living in long-term care facilities are particularly vulnerable to the disease and their daily lives and access to loved ones has been impacted significantly reinforcing the need for person-centered care. 

This training will emphasize the importance of providing person-centered care as a vital component to ensuring care recipients are involved in and respected for their individual differences. Placing people at the center of their care has multiple benefits including improving the quality of services provided, helping people obtain the care they need when they need it, empowering people to be more active in their care, and reducing some of the pressures experienced by those working in long term care communities as well as families supporting their loved ones residing in long term care. 

Learning Objectives for Person-Centered Care Training

  • Understand what “person-centered care” means.
  • Understand why person-centered care critical in providing services in assisted living communities.
  • Learn how person-centered care can improve service quality.
  • Learn new tools for the provision of person-centered care.

A Primer for Administrators

View the slides as a PDF or PPT.

A Primer for Direct Care Staff

View the slides as a PDF or PPT.

A Primer for Families

View the slides as a PDF or PPT.


The psychological effects of long-term isolation on both residents and families are largely unknown at this time as our nation remains in the grips of a global pandemic. However, when armed with education and resources, communities and people are empowered toward collective resilience. This training will emphasize the importance of understanding the prevalence of trauma and the effects that trauma can have on an individual’s mental health, physical, social, and spiritual well-being so as to provide care that is sensitive to individual values while resisting the re-traumatization of vulnerable persons. 

Learning Objectives for Trauma-Informed Care Training

  • Understand what “trauma-informed” care means.
  • Understand why trauma-informed care is important in long term care communities.
  • Learn how trauma-informed care can improve service quality.
  • Understand the impact that re-traumatizing events can have on a trauma survivor.
  • Increase competency in recognizing and responding to the effects of all types of trauma.
  • Appreciate the bio-psycho-social components of trauma-informed care to support survivors in rebuilding a sense of control and empowerment. 

A Primer for Administrators

View the slides as a PDF or PPT.

A Primer for Direct Care Staff

View the slides as a PDF or PPT.

A Primer for Families

View the slides as a PDF or PPT.

The current global pandemic has demanded a lot of our humanity. Our minds, hearts, and spirits are unavoidably challenged by the daily news feeds of rising deaths, human grief, and suffering. If we do not attend to ourselves compassionately (as we often do towards others), we are at risk of the erosion of our personal wellbeing.  This training will focus on educating attendees on the distinct differences between sympathy, empathy, and compassion; as well as the differences between compassion fatigue, burnout, and vicarious trauma. Attendees will learn to identify the external and internal factors that increase one’s risk for compassion fatigue and the common associated warning signs. Attendees will have access to formal measures used to assess compassion fatigue and effective strategies will be shared to prevent the onset or worsening of symptoms.

Learning Objectives for Compassion Fatigue Training

  • Understand the differences between sympathy, empathy, and compassion.
  • Understand the unique symptoms associated with and contributing factors leading to burnout, compassion fatigue, and vicarious trauma.
  • Recognize symptoms of compassion fatigue at the individual and organizational level and be able to identify negative outcomes if left untreated.
  • Increase competency in implementing resilience strategies – at the individual level as well as the organizational level – to enhance self-awareness and prevent onset or worsening of symptoms.

A Primer for Administrators

View the slides as a PDF or PPT.

A Primer for Direct Care Staff

View the slides as a PDF or PPT.

A Primer for Families

View the slides as a PDF or PPT.

The current global pandemic can affect us in many different ways: physically, socially, and psychologically. We are dealing with the very real challenges associated with widespread serious illness and the inabilities of healthcare systems to cope with it. The social and community disruptions, economic fallout, and financial problems facing American families have resulted in obstacles and interruptions to many aspects of life. Additionally, the pandemic has resulted in enormous loss of life in the United States. The collateral damage that this level of mortality could exact on American families cannot be overlooked. This training will provide education about anxiety and grief, and will provide effective tools to assist in improving well-being.

Learning Objectives for Anxiety and Grief Training:

  • Understand the role of stress in the development of anxiety.
  • Gain knowledge about the Coronavirus Anxiety Scale (CAS) and be able to identify the key symptoms associated with COVID-specific anxiety.
  • Learn the FACE COVID acronym as a tool to develop practical steps for responding effectively to COVID-specific anxiety.
  • Be able to distinguish between “normal” and “prolonged” grief.
  • Gain knowledge about important resources to help address grief response.

A Primer for Administrators

View the slides as a PDF or PPT.

A Primer for Direct Care Staff

View the slides as a PDF or PPT.

A Primer for Families

View the slides as a PDF or PPT.


SHERI GIBSON, PhD.

Dr. Gibson received her Ph.D. in Clinical Psychology with an emphasis in Geropsychology from the University of Colorado, Colorado Springs (UCCS). She is an instructor for the Psychology Department at UCCS and a faculty affiliate with the UCCS Gerontology Center. Dr. Gibson serves on the editorial board for the Journal of Elder Abuse & Neglect, is Chair of the Colorado Coalition for Elder Rights and Abuse Prevention (CCERAP), a member of the Research Committee for the National Adult Protective Services Association (NAPSA), and board member for the Colorado Culture Change Coalition. In addition to being an advocate for elder justice, Dr. Gibson has a private psychotherapy and consultation practice, which includes provision of capacity evaluations, expert testimony, consultation, and training.