Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

State Ombudsman NORS Training

Webinar: Ombudsman Program Data Management to Ensure Quality (April 21, 2020)

Accurate data is critical for telling the resident’s story and documenting Ombudsman program advocacy and activities. This webinar reviews important components of a data management plan, connecting your data management plan with your program’s policies and procedures, and provides tips for implementing a data management cycle. Two states shared how they monitor and analyze their program data. Presenters: Louise Ryan, Ombudsman Program Specialist, Administration for Community Living; Amity Overall-Laib, NORC; Maria Greene, NORC Consultant; Jennifer Williams-Woods, Nevada State Ombudsman; Robin Tejada, Nevada Social Services Program Specialist III; Cheryl Hennen, Minnesota State Ombudsman; and Aisha Elmquist, Minnesota Deputy State Ombudsman.

View the slides as a PDF.

Handouts