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Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

New Infographic - Are you new to the Ombudsman Program? Here is what you need to know

August 3rd, 2021

This infographic provides a step-by-step checklist for new Ombudsmen to acquaint themselves with NORC and includes links to important webpages and resources, information about the Ombudsman program, the sign-up page for our email listserv, and our email address if you have any technical assistance questions.



Tips for Using This New Resource

1. If you are new to the Ombudsman program, download and review it, and share it with your peers.
2. If you hire paid representatives and/or work with volunteer representatives, include this resource in their welcome and orientation materials for initial training.
3. Share this resource on your program’s social media accounts.