NORC Library

NORS Technical Assistance Open Dialogue Webinar Part II

November 21st, 2019

Part II - Complaint Coding (Wednesday, November 20, 2019)

View the slides as a PDF and PowerPoint with presenter notes.

The revised NORS data collection has been effective for a few weeks (as of October 1, 2019). Do you have any questions as you enter your work under the revised NORS data collection? If so, this webinar is an informal question and answer session. During this three-part webinar series presenters will provide a brief overview of key points for the relevant NORS topics and then attendees are free to ask questions regarding that topic.

The dates/times and topics for the webinars are:

• Wednesday, October 30, 3:00 – 4:00 ET. Case, Complaint, Complainant, and Information and Assistance (Part I) 
• Wednesday, November 20, 3:00 – 4:00 ET. Complaint Coding (Part II) 
• Tuesday, December 17, 3:00 – 4:00 ET. Verification, Disposition, Referral, Closing a Case, and Ombudsman Program Activities (Part III and IV)

Register for the remaining open dialogues.

Additional information on the National Ombudsman Reporting System.