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NORC Library

Updated National Ombudsman Reporting System (NORS) Training Materials

January 21st, 2022

Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS).

NORC updated the four-part NORS training materials in December 2021 to reflect revisions in ACL’s NORS tables. Ombudsman programs are encouraged to use these materials during initial certification training and as continuing education training to ensure NORS consistency.

The materials with UPDATED next to them on the NORS Training page were revised, please use these versions for training as the links have changed.