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NORC Library

Webinar Materials Available from Part III of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

May 25th, 2021

View the recording and slides from the final webinar in the COVID-19 Recovery & Reentry TA Open Dialogue Webinar Series on Successful Complaint Investigation and Resolution During COVID-19 from Tuesday, May 25. This webinar explored how Ombudsman programs have successfully advocated with and for residents, despite in-person visitation restrictions and other barriers.

Webinar Materials

Speakers: Amanda Grooms, Buffalo Trace District Ombudsman, Kentucky; Zev Samuels, District (R9) Long-Term Care Ombudsman, Tennessee; Kim Boyd, District 7 Long-Term Care Ombudsman, Tennessee; Melinda Lunday, Middle Tennessee District Long-Term Care Ombudsman, Tennessee; Thomas Kahler, District 2 Long-Term Care Ombudsman, Tennessee; Teka Moten, Tennessee State Long-Term Care Ombudsman

About the Series

Do you have questions as your program “gets back to normal” or are you interested in hearing about successful Ombudsman program practices during the pandemic? If so, this three-part webinar series provided a brief overview of the COVID-19 Recovery and Reentry Resources, shared successful program practices, and provided time for questions. Presenters discussed examples of volunteer recruitment, communication with residents and families, and complaint investigation and resolution. Attendees were encouraged to share their experiences and ask questions regarding the topic. View all webinar recordings and PowerPoints in the series here.