NORC Library

Webinar Materials - Introduction to the Revised National Ombudsman Reporting System (NORS)

February 5th, 2019

Revised NORS Five-Part Webinar Series

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC.

State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.

NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.

The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The first webinar introduced the revised new NORS data collection and the following four webinars will cover each part of the revised four-part training.

Introduction to the revised National Ombudsman Reporting System (NORS)

View the slides as a PDF and as a PowerPoint with presenter notes. 

Table 1: Case Data Components

Table 2: Complaint codes and definitions

Table 3: State Program Information

NORS webpage